Delivery and Return Terms

Delivery and Return Terms

1- Delivery and Shipping Mechanism

• The prices of the products displayed in the online store do not include shipping fees to the customer’s country.
• The value of the shipping fees appears in the shopping cart before completing the payment after specifying the country to which the shipment is to be made.
• The Dokani online store is not responsible for any customs fees in the customer’s country.
• The Dokani online store undertakes to deliver orders within a period of 4-12 business days to its customers after confirming the payment and order data.
• The order is delivered to the shipping company within 1-3 business days to prepare the order and complete the customer’s data.
• The order is confirmed after communicating with the customer via WhatsApp and providing him with the order tracking number and shipping policy.
• The Dokani online store disclaims any responsibility in the event of any delay due to customs clearance in the customer’s country and we cooperate with the customer to solve any problem as soon as possible.
• My online store disclaims any responsibility in the event that the order arrives and the shipping company contacts or messages the customer and does not respond to the call or message to receive the order and any delay resulting from the customer not communicating with the shipping company for delivery or changing the address and information for delivering the order, and we cooperate with the customer to solve any problem resulting from that as soon as possible.
• My online store disclaims any responsibility when the customer enters incorrect contact and address information and any resulting delay in delivery, and we cooperate with the customer to solve any problem resulting from that as soon as possible.

2- Return Policy:

• Returns are made within 4 days from the date of receipt of the product.
• Some products such as skin care, hair care, underwear and personal care products cannot be returned for health reasons.
• The product must be unused and in its original packaging and in the same original condition upon receipt.
• To start the return process, please contact the support team via WhatsApp to provide the reasons for the return and details.
• You will be directed by the support team with the return steps.
• The return shipping costs are the responsibility of the customer.
• The refund process begins after we receive the product and ensure its safety and takes up to 20 days.
• The customer must read the product details, sizes and information to avoid any misunderstanding about the products purchased from the site.
• Dukani store customers can communicate via WhatsApp for any inquiries or clarification during working hours daily from 11 am to 7 pm Turkey time except Saturday and Sunday on the following number:

0096550240648